Terms & Conditions

By creating an account or using Dear Diary (“the Service”), you agree to these Terms and Conditions. If you do not agree, please do not use the Service. These terms apply to all users, including free accounts and paid subscribers.

You retain full ownership of everything you write in Dear Diary — your journal entries, images, and personal data are yours.

• We do not read, sell, or share your private entries with anyone.
• Entries you choose to make Public are visible to other users in the community feed. You can make them private again at any time.
• You are responsible for ensuring your content does not violate applicable laws or the rights of others.
• We may remove content that violates these terms or is reported as harmful, abusive, or illegal.

Dear Diary offers a free tier and paid plans (Writer and Archivist). All new accounts receive a 15-day free trial of Writer features — no payment required.

• Billing — subscriptions are billed in advance on a monthly or annual basis via Apple App Store, Google Play, or our web payment processor (RevenueCat / Stripe).
• Cancellation — you may cancel at any time. Your subscription remains active until the end of the current billing period; you will not be charged again after cancellation.
• Refunds — refunds for web purchases are handled at our discretion. For App Store and Google Play purchases, refund policies are governed by Apple and Google respectively.
• Price changes — we may change subscription prices with at least 30 days' notice. Continuing to use the Service after a price change constitutes acceptance of the new price.
• Free tier — features available on the free tier may change over time. We will provide reasonable notice before removing any feature from the free tier.

You agree not to use Dear Diary to:

• Post or share content that is illegal, hateful, harassing, or violates the rights of others.
• Attempt to reverse-engineer, copy, or redistribute any part of the Service.
• Use automated tools (bots, scrapers) to access the Service without our written permission.
• Circumvent account limits or subscription gates through technical means.
• Impersonate other users or misrepresent your affiliation with any person or entity.

Dear Diary has zero tolerance for objectionable content or abusive users. We may remove content and suspend or terminate accounts, without notice, for harassment, hate speech, sexual content involving minors, threats of violence, or other abusive conduct. If you encounter content or behavior that violates these terms, you can report it directly from the story or comment, or block the user responsible — blocking immediately hides their content from you and notifies our team for review. We review reports and act on them, including removing content and suspending accounts where warranted, within 24 hours.

Dear Diary is a platform for the content you and other users create — journal entries, comments, reactions, and shared media. We do not review or approve content before it's posted, except for the automated policy screening described in our Privacy Policy.

• We are not the author or publisher of content posted by users. Views, statements, and material in user content are those of the user who posted it, not Dear Diary. To the extent permitted under Section 230 of the Communications Decency Act (47 U.S.C. § 230) and similar laws, we are not liable for content provided by users of the Service, and we retain full discretion to remove, restrict, or refuse to remove any content without incurring liability for that decision either way.
• You are responsible for what you post. You represent that you have the necessary rights to any content you upload or share, and that it does not infringe any third party's intellectual property, privacy, or other rights.
• Indemnification. You agree to defend, indemnify, and hold harmless Dear Diary, its creators, and affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) content you post or share, (b) your use of the Service in violation of these Terms, or (c) your violation of any third party's rights.

If you believe content on Dear Diary infringes your copyright, you may send a notice to our designated agent at dmca@deardiary.world with the subject line “DMCA Takedown Notice”, including:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material you claim is infringing, and information reasonably sufficient to let us locate it (e.g. a link or story ID).
• Your contact information — address, phone number, and email.
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf.

We will review valid notices and remove or disable access to the reported content. If you believe your content was removed in error, you may submit a counter-notice to the same address; we will forward it to the original reporting party as required by law.

Dear Diary uses AI to help you write journal entries, generate reflections, and create memory books. While these tools are designed to capture the spirit of your experiences, AI-generated content may contain inaccuracies, omissions, or phrasing that does not perfectly reflect what you intended to say.

• Always review AI-generated content before treating it as a factual record.
• AI content should not be relied upon as professional, medical, legal, or financial advice.
• We encourage you to edit and correct your entries to ensure they accurately represent your experiences and memories.
• The AI does not have access to information outside what you provide — any apparent “facts” it includes are inferred from your input and may be wrong.

Dear Diary is provided “as is” without warranty of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or free from loss of data. You use AI features at your own discretion.

To the maximum extent permitted by law, Dear Diary and its creators shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including loss of data, loss of revenue, or emotional distress. Our total liability to you for any claim shall not exceed the amount you paid us in the twelve months prior to the claim.

Please read this section carefully — it affects your legal rights. You and Dear Diary agree to resolve any dispute arising out of or relating to these Terms or the Service through binding individual arbitration, rather than in court, except as set out below.

• Informal resolution first — before filing an arbitration claim, you agree to contact us at hello@deardiary.world and give us 60 days to informally resolve the dispute.
• Binding arbitration — if we cannot resolve the dispute informally, it will be settled by binding arbitration on an individual basis, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.
• No class actions — you and Dear Diary agree that disputes will be resolved only on an individual basis, and not as a plaintiff or class member in any purported class, consolidated, or representative action. If this class-action waiver is found unenforceable as to a particular dispute, that dispute (and only that dispute) will proceed in court rather than arbitration.
• 30-day opt-out — you may opt out of this arbitration agreement by emailing hello@deardiary.world with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms, including your name and the email address on your account. Opting out does not affect any other part of these Terms.
• This section does not prevent either party from seeking injunctive or other equitable relief for infringement of intellectual property rights, or from reporting matters to a regulator or government agency.

We may update these Terms from time to time. We will notify you of material changes by email or by a notice in the app at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated terms. The date of the most recent revision is shown at the bottom of this page.

If you have questions about these Terms, please contact us at hello@deardiary.world. We aim to respond within 5 business days.